FAQS

DO YOU OFFER INTERNATIONAL SHIPPING?

At Hermon Holistic, we are thrilled to offer international shipping to bring our products to customers around the world. Here's a brief guide on how we process and send our products globally:
 

1. Place Your Order: Start by placing your order on our website, selecting the products you wish to purchase.

2. Provide Shipping Information: During the checkout process, make sure to provide accurate and complete shipping information, including the recipient's name, address, and contact details.

3. Shipping Options: Choose from our available international shipping options. We offer various shipping methods, allowing you to select the one that best suits your needs in terms of speed and cost.

4. Shipping Costs: Our system will calculate the shipping costs based on your location and the chosen shipping method. Please review and confirm the total cost before making the payment.

5. Payment: Complete the payment process using the preferred payment method on our secure platform.

6. Order Confirmation: Once your order is confirmed, you will receive an order confirmation email with details, including the tracking information.

7. Tracking Your Shipment: Use the provided tracking number to monitor the progress of your shipment. You can track your package through our website or the designated courier's tracking system.

8. Customs and Duties: Be aware of any customs regulations or duties applicable in your country. These charges, if any, are the responsibility of the recipient.

9. Delivery: Await the arrival of your package. Delivery times may vary depending on the shipping method and destination.

10. Contact Support: If you have any questions or encounter issues during the shipping process, our customer support team is ready to assist. You can reach us at support@8network.biz or through our website.
     

We're excited to bring Hermon Holistic products to your doorstep worldwide. Thank you for choosing us for your international shopping needs!

We understand the importance of providing flexible and secure payment options for our valued customers. You can conveniently complete your purchase using various methods, including:

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1. Credit/Debit Cards: We accept both Visa and MasterCard, ensuring a seamless and secure transaction for your purchases.

2. E-Wallets: Experience the ease of payment with popular E-wallets like Gcash. Simply select the E-wallet option during checkout, and follow the prompts to complete your transaction swiftly.

3. PayPal: For added convenience and international transactions, we offer PayPal as a trusted payment option. Link your PayPal account during checkout for a secure and efficient payment process.

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Rest assured, your financial information is handled with the utmost care and security. If you have any questions or encounter any issues with the payment process, our dedicated support team is here to assist. Thank you for choosing 8 Network for your wellness needs.

Your satisfaction is our priority. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you. Please review our return policy below:

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1. Eligibility:

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

• Returns must be initiated within 45 days from the date of purchase.

2. How to Initiate a Return:

• Please contact our customer support team at support@8network.biz to initiate the return process.

• Provide your order number, the reason for the return, and any relevant details.

3. Return Shipping:

• Customers are responsible for the return shipping costs unless the return is due to an error on our part.

• We recommend using a trackable shipping service to ensure the safe return of the item.

4. Inspection and Processing:

• Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.

• If approved, your refund or replacement will be processed promptly.

5. Refunds:

• Refunds will be issued to the original payment method used during the purchase.

• Please allow 90 days for the refund to reflect in your account.

6. Exclusions:

• Some items, such as [mention specific items], may not be eligible for return due to hygiene or other considerations.

7. Contact Us:

• If you have any questions or concerns about our return policy, feel free to reach out to our customer support team at support@8network.biz.

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Thank you for choosing Hermon Holistic. We appreciate your trust, and we are committed to ensuring your satisfaction with our products.